Saltwater Hotels and Resorts is committed to protecting your privacy. This policy outlines our practices concerning the collection, use and disclosure of your personal information.
Last updated {{ updated }}
This policy applies to Saltwater Hotels and Resorts and to the hotels, resorts, apartment hotels, holiday parks and holiday rental businesses we manage. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Individual properties in the collection operate their own booking systems and websites. When you book directly with a property, that property's own privacy terms also apply to the information you give it.
Saltwater Hotels and Resorts including all related entities ("we", "us" or "our") are committed to protecting your privacy. This Privacy Policy outlines our practices concerning the collection, use, and disclosure of your personal information when you visit our website or use our services. By accessing or using our website and services, you agree to the terms of this Privacy Policy.
We may collect the following types of information.
We don't seek sensitive information unless it is relevant to a stay — for example a mobility requirement or a food allergy you choose to tell us about — and we use it only for that purpose.
We may use your information for the following purposes.
Every marketing message we send includes an unsubscribe link. Unsubscribing does not stop the operational messages about a booking you have already made.
We may share your information with:
We do not sell your personal information. Some of our service providers store data on servers outside Australia; where that happens we take reasonable steps to ensure the recipient handles your information consistently with the Australian Privacy Principles.
We use cookies and similar tracking technologies to improve your online experience. You can manage your cookie preferences through your browser settings.
You can choose to:
To make a request, use the form at the end of this page. We may need to verify your identity, and we will respond within a reasonable period — normally 30 days.
If you think we have mishandled your information, tell us first and we will investigate. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
We take reasonable measures to protect your information, but no data transmission or storage system is completely secure. Please use caution when sharing information online.
Information is held in our booking and property management systems, in our email and document systems, and in paper records at head office. Access is controlled, staff are trained, payment data is transmitted securely and our providers are bound by agreement to use it only for the service they supply us.
We keep information only as long as we need it for the purpose it was collected, or as long as the law requires us to. When it is no longer needed we destroy or de-identify it.
Our services are not intended for individuals under the age of 18. We do not knowingly collect or process information from children without parental consent.
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies.
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any changes will be posted on our website with the effective date.
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Use the form below and it goes straight to our Privacy Officer. For anything that isn't about privacy — bookings, properties, employment — please use the general contact page instead.
If you would rather write: Saltwater Hotels and Resorts, Att: Privacy Officer, PO Box 592, Bairnsdale, Victoria 3875.
We will respond within a reasonable period, normally 30 days.
By using our website and services, you acknowledge that you have read and agree to the terms of this Privacy Policy.